Terms of Service

1. Supplier and agreement

Firetender is supplied by SPADE CONSULTING AMUND KRISTIANSEN, organisation number 915 212 352, VAT number NO 915 212 352 MVA, Bankgata 2B, 8006 Bodø, Norway. The agreement consists of an accepted order or Checkout confirmation, these terms, the Data Processing Agreement, and any written pilot schedule. If they conflict, the signed order takes priority.

2. The service

Firetender provides a private operational record for club members, meetings, attendance, activities, communications, imported payment records, and officer handover. Firetender is not accounting, banking, legal, tax, payroll, or payment-processing advice.

Firetender does not receive, hold, route, or pay out club dues. A club keeps its existing bank or payment provider and imports records for review and reconciliation.

3. Customer responsibilities

• Use the service only for a club or organisation you are authorised to represent.
• Invite only authorised officers and remove access promptly when roles change.
• Provide lawful instructions and notices for member data, and keep imported records accurate.
• Maintain secure email accounts, devices, and recovery methods used to access Firetender.

4. Trial, price and payment

The standard trial lasts 14 days and does not require a card. Clubs with fewer than 25 active members may remain on the published free tier. Paid tiers are determined by the live active-member count and the billing cadence shown before Checkout.

Prices exclude taxes unless Checkout states otherwise. Stripe processes subscription payments. Failed or overdue payment may lead to a grace period and then read-only access; Firetender does not delete club data merely because a payment fails.

5. Cancellation, export and deletion

The customer may cancel through the Stripe Customer Portal or by contacting support. Cancellation takes effect at the end of the paid period unless law or the order says otherwise. Full organisation export remains available during the contractual grace/read-only period.

After the retention period in the Privacy Notice, the customer may request deletion. Legal, security, fraud-prevention, and accounting records may be retained where required. Cancellation never authorises Firetender to withhold a customer export to pressure payment.

6. Availability and support

Firetender will use reasonable care to operate the service and communicate material incidents. Pilot response targets and maintenance expectations are published on the Support page. They are service targets, not a guaranteed service-level agreement unless an order says so.

7. Intellectual property and club names

Firetender and its original software and content remain the supplier’s property. The customer retains its data and grants only the rights necessary to operate, support, secure, and improve the service.

Firetender for Rotary and Firetender for Lions are independent descriptive editions. Firetender is not affiliated with, endorsed by, sponsored by, or an official service of Rotary International, Lions Clubs International, or their organisations. Their names and marks belong to their respective owners.

8. Confidentiality and data protection

Each party must protect confidential information and use it only for the agreement. Where Firetender processes member personal data for a club, the club is normally controller and the supplier processor under the Data Processing Agreement.

9. Suspension and acceptable use

Firetender may restrict access necessary to stop unlawful use, material security risk, abuse, or harm. Where practical, the customer will be notified and allowed to remedy the issue. The Acceptable Use Policy forms part of these terms.

10. Liability and governing law

Nothing excludes liability that cannot legally be excluded. To the extent permitted by law, neither party is liable for indirect or consequential loss, and the supplier’s aggregate contractual liability is limited to the fees paid for the affected service during the preceding 12 months. This limit does not apply to wilful misconduct, confidentiality violations, or data-protection liability where it would be unlawful.

Norwegian law governs the agreement. The parties will first try to resolve disputes in good faith; the supplier’s ordinary venue is Salten og Lofoten District Court, subject to mandatory law.

11. Contact and changes

Legal notices may be sent to amundskristiansen@gmail.com. Material adverse changes will be announced before they take effect; changes required for law or urgent security may take effect sooner.